Policies

SHIPPING POLICY

By placing an order with Cristie Kerr Wines you are certifying you are 21 years of age or older. An adult over the age of 21 must be present to sign for delivery and must be prepared to confirm their age with appropriate identification.

Wine orders are fulfilled by Copper Peak Logistics in American Canyon, California or Cartons and Crates. and are shipped as soon as possible after the close of an offering (*Summer heat holds may apply). If you live in a state in which Cristie Kerr Wines is not Licensed, your wine will be shipped via Cartons and Crates and you will be shared a separate shipping fee. Date of receipt will vary based on the chosen transit method. We offer either 2 Day Air or Ground shipping via UPS or FedEx common carriers. Delivery times can vary from as little as one day to west coast locations to as long as week or more to east coast locations, barring transportation issues on the part of the common carriers due to natural disaster or other unforeseen circumstances.

A tracking number will be uploaded in each customer’s online account and a shipping notification will be sent by email to the customer at the time of shipment so they can make arrangements to receive the shipment and provide an adult signature.

Delivery will be attempted three times, after which time the order will be returned to Copper Peak Logistics and the customer will be contacted to discuss re-shipment of the order. Cristie Kerr Wines is not responsible for additional shipping costs incurred when a customer is unavailable for any of the three attempts the shipping company makes to deliver the order.

We can ship to most states subject to local laws and jurisdictions. If you are in a state that prohibits direct shipment of wine to consumers, it is your responsibility to make alternative shipping arrangements. Questions about this policy, or individual orders should be directed to Cristie Kerr Wines at (707) 963-5377 or info@kerrcellars.com

*Please allow up to two (2) weeks for shipping.

RETURN POLICY

Cristie Kerr Wines is committed to the production of high-quality, handcrafted wines and your satisfaction is our goal. Please inspect all packages as soon as they are received. Should any bottle(s) be broken or damaged during shipment, please email us at info@kerrcellars.com or call (707) 963-5377 within 48 hours of receipt of your package(s), so we can pursue a claim with the shipping company.

We will arrange to have the wine picked up in most cases. Please keep the original packaging and its contents exactly as you found them if possible. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.

Privacy and Security Policy

We take our customer’s privacy very seriously and are committed to protecting it.  Customer order information is encrypted to ensure maximum security. Cristie Kerr Wines will never share your personally identifiable information with third parties unless for shipping of your wine order.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information and financial information is stored in secure locations on firewall and password-protected servers.

From time to time, Cristie Kerr Wines will contact our mailing list members who have opted in to be e-mailed with information about releases, events, and relevant updates we feel would be desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting info@kerrcellars.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages necessary to that user in specific transactions, such as e-commerce order summaries.